contact

Give Us a Call,
We Love to Chat!

Here for you when you need us most.

Looking to Enroll?

To speak to a licensed sales agent:
1-800-831-0735 (TTY 711)

Our Hours:
October 1st – March 31st
8am – 8pm EST | 7 Days a Week

April 1st – September 30th
8am – 8pm EST | Monday – Friday

Tell us how to reach you & we will be in touch soon to answer any questions you may have!

Providers

Our provider relations representatives would love the opportunity to talk to you, whether it’s discussing how to become a contracted provider with eternalHealth or billing and claims related questions.

Provider Services:
Claims, billing, payment-related questions

1-800-680-9255

Provider Relations:
Network and Contracting related questions

1-617-546-5733

Our Hours:
Monday – Friday
9am – 5pm EST

Send Us an Email:
providerrelations@eternalHealth.com

Send Us Mail:
PO Box 641
Southborough MA, 01772

Members

Our member service representatives who answer our phones are here to answer any questions you may have about your coverage, our benefits, and our costs. They are also here to help walk you through Medicare Advantage and ensure you have a full understanding.

Member Services:
1-800-680-4568 (TTY 711)

Our Hours:
October 1st – March 31st
8am – 8pm EST | 7 Days a Week

April 1st – September 30th
8am – 8pm EST | Monday – Friday
10am – 2pm EST | Saturdays

Send Us an Email:
info@eternalHealth.com

Brokers

Our broker support representatives are able to assist you with your broker portal, answer questions about our plans, or help you become part of the team!

Broker Support:
1-800-727-6194

Our Hours:
Monday – Friday
9am – 5pm EST

Send Us an Email:
brokersupport@eternalHealth.com

Mail Us

Have a completed form, claim, or picture of your dog? Send them our way!

Main Office:
31 St. James Avenue, Suite 950
Boston MA, 02116

Enrollment Department:
PO Box 621
Southborough MA, 01772

Claims Department:
PO Box 631
Southborough MA, 01772

Authorizations Department:
PO Box 661
Southborough MA, 01772

Appeals & Grievances Department:
PO Box 671
Southborough MA, 01772

Page Last Updated On: October 14, 2022
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Tom Cunniffe

Director of Operations 

Tom Cunniffe comes to eternalHealth with over 20 years of healthcare operations’ experience, having held leadership positions in Call Center, Enrollment, Credentialing, UAT and Reimbursement teams. Tom has worked with Medicaid, Commercial and Medicare lines of business and has consistently built teams who are metrics driven with proven successful outcomes. Making sure our business strives for an efficient, best-in-class customer experience is at the center of Tom’s philosophy.

Tom has a bachelor’s degree from Fordham University and a master’s in business administration from University of Massachusetts at Amherst.

Tom Lawless

Chief Financial Officer

Tom Lawless has spent the past 20+ years building, sustaining, and growing new healthcare-related programs that balance fiscal responsibility & prudence with creativity & innovation, focusing on models of care that are novel, person-centered, and improve the social welfare of those who are served. He is very excited to continue doing so in his role as the Chief Financial Officer of eternalHealth.

Tom comes to eternalHealth from a not-for-profit, member-centric, health insurance cooperative. He helped the company continuously strive toward its dual goals of thriving financially, while keeping members at the very epicenter of its mission and service model. While there, Tom also spearheaded the creation of a brand new private, charitable foundation, which will be meaningfully giving back to those in need in the surrounding communities for years to come. Previously, Tom worked in the finance department of a successful hospice that provided high-quality care to persons experiencing their unique and poignant end-of-life journeys, assuring that the appropriate financing was always available. Tom’s career began as a civil servant in the Wisconsin Medicaid program, where he helped to create a program that expanded the institutional entitlement to care into home and community-based settings. Starting with only a blueprint in hand, the program now serves more than 57,000 frail elders and disabled adults and is considered a national model. Growing into a senior leadership role, Tom was a key architect of an innovative financing model, through which the public and private sectors successfully collaborated to better the lives of persons in great need.

Tom holds undergraduate and graduate degrees from the University of Chicago, with additional graduate work in economics completed at the University Wisconsin-Madison.

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