Start a career you'll love with eternalHealth!

eternalHealth – Your Forever Partner in Healthcare and Beyond

Healthcare is confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Sales Representative with eternalHealth you will have a hand in creating a marketing and sales strategy that effectively communicates our mission, values and differentiated product. Working with external vendors such as graphic designers, call centers, and brokers you will have multiple external-facing opportunities to build relationships and build a robust, local and sustainable marketing strategy.

We provide a unique opportunity to be a part of a health plan in its beginning stages. By taking advantage of this rare opportunity, you will be able to gain insight into all the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and being passionate about sustainable change.

Responsibilities:

• Participate in the customer acquisition journey by developing strategies to market, nurturing leads, and ultimately increasing membership and retention.
• Work with the Marketing Team to create and implement targeted marketing strategies including advertisements, member events, promotional cycles, and product placement.
• Use data to produce actionable insights to further refine and pivot our marketing and sales strategies.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.
• Develop an understanding of the business across workstreams to be a fully flexible team player.
• Outreach specifically within targeted Massachusetts communities to promote brand awareness and local member engagement.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in relevant field of study (e.g., Business Administration, Marketing, Sales, Communications, Public Relations etc.)
• Must have insurance brokers license valid in Massachusetts.
• Strong technical skills, including with Microsoft Suite (Excel, PowerPoint, Project, etc.) and other design tools, such as Photoshop, Lightroom, Illustrator.
• Excellent written and communication skills.
• Creative, strategic, and continuously striving for improvement.
• Flexible and able to ramp-up quickly on different projects to support the team as needed in a fast-paced start-up environment.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.

Preferred:

• Experience in marketing and sales, and/or in start-ups, tech, healthcare or insurance is a plus.
• Experience with healthcare operations is a plus.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process, please contact us separately, email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. eternalHealth is a consumer-centric, Medicare Advantage Health Plan. We are committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Provider Engagement Representative with eternalHealth you will be supporting the end-to-end process of building and maintaining a high-quality provider network. This includes supporting ongoing growth, resolving provider issues as assigned and the day-to-day management of our provider network. A high performing provider network is a critical component of our success, and our relationships with our providers are rooted in trust and

transparency. In this important and valued role, you will gain insight into multiple areas of network management, from recruitment strategy to special projects to collaborating with our providers on performance improvement initiatives. This external facing role will provide the opportunity to fully understand and communicate eternalHealth’s value proposition to our provider partners. This role will report directly to the VP of Network

We provide a unique opportunity to be a part of a health plan in its beginning stages. By taking advantage of this rare opportunity, you will have insight into the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

· Accountable for the development and enhancement of network relationships through onboarding, business interactions, and outreach.

· Resolve network issues in a timely and effective manner.

· Collaborate with relevant stakeholders to deliver education, training, and information on eternalHealth products and strategy.

· Oversight and accountability of all provider data management functionality to include roster management, data validation and management, special projects, and gap/expansion strategy.

· Communicate our brand, values, and differentiators effectively and accurately.

· Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.

· Oversight and monitoring of all communication received through the provider relations email box; responding timely, accurately, and efficiently.

· Serve as a communication link between providers and eternalHealth as the main point of contact for assigned provider groups.

· Respond to and resolve provider issues in an efficient manner.

· Conduct regular joint operating committee (JOC) meetings, at minimum quarterly, with strategic provider partners.

· All others maintain regular phone and/or video conference check-ins with providers within the assigned territories.Support the sales and marketing teams by assisting in the sourcing and coordination of member support events and distribution of material.

· Lead contract negotiations as assigned.

· Assist with provider credentialing needs.

· Lead special network projects as assigned.

· Assist with the onboarding of new employees.

· Proactively elicit provider feedback to help enhance their overall Plan experience.

· Continuously work to understand the market and provider needs to improve the overall strategic plan.

· Additional duties as assigned.

Requirements:

· Bachelor’s degree in relevant field of study (e.g. Business administration, Data Analytics, Healthcare Operations / Administration) or equivalent work experience.

· Minimum 4-5 years of experience in managed healthcare, health plan network contracting, and provider relations experience required.

· Strong technical skills, including Microsoft Suite and other collaborative tools.

· Effectively communicate needs, process improvements, and wins with your network team and C-Suite officers.

· Excellent written, negotiation, and communication skills.

· Creative, strategic, and continuously striving for improvement.

· Ability to present information to audiences of various skill levels.

· Flexible and able to ramp up quickly on different projects in order to support the team as needed in a fast-paced start-up environment.

· Strong organization skills to sift through large amounts of data to gain insight on members and markets.

· Current driver’s license and reliable transportation.

Preferred:

· Experience in client-facing negotiating roles, and/or in start-ups, tech, healthcare, or insurance is a plus.

· Experience with healthcare operations is a plus.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately at HR@eternalHealth.com

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. As a consumer-centric HMO based in Boston, MA we are a Medicare Advantage start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Human Resources Assistant/ Front Office Administrator with eternalHealth, you will have the opportunity to help build out the team of a start-up health plan. Working across various workstreams, you will welcome new hires and be a support to current employees throughout their career with eternalHealth. As a human resource representative, you will be responsible for performing HR-related duties on a professional level and working closely with the HR Lead in supporting the organization.

We provide a unique opportunity to be a part of a health plan in its beginning stages. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

• Responsible for filing employee records and for maintaining up-to-date employee files.
• Administration of recruiting process, including:
  • Job board posting
  • Download, track, and distribute resumes/applications to hiring
  • Coordinate the scheduling, tracking, and reporting of interviews
  • Assist with obtaining employee
  • Assist with offer letter development and
  • Maintain/Report on Job Recruiting progress
• Oversee the New Hire Process including background check administration, checklist completion and coordination of our company-wide orientation.
• Daily administration of the work from home calendar requests and tracking. Daily administration of the PTO requests and Daily Email to staff with WFH/PTO.
• Responsible for front office administration, greeting guests, receiving, and distributing mail, ordering office supplies and catering as needed.
• Assist with special projects as
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security
• Other duties as

Requirements:

• Bachelor’s degree in relevant field of study or equivalent work
• One+ year of HR experience strongly preferred

• Excellent written and communication skills, strong attention to detail
• Strong organizational skills, results-oriented and problem-solving skills
• Flexible and able to ramp up quickly on different projects to support the team as needed in a fast-paced start-up environment.
• Ability to perform job functions while maintaining compliance with all State and Federal

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately, email HR@eternalhealth.com with the email subject “Reasonable Accommodations -Applicant Name Here”.

Broker & Sales
Support Representative

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. As a consumer-centric
HMO based in Boston, MA we are a Medicare Advantage start up that is committed
to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Broker & Sales Support
Representative with eternalHealth, you will have the
opportunity to help build out the team of a start-up health plan. The Eternal
Health Sales Team plays a critical role in the overall success of the
organization, driving the membership enrollment process and strategy. As part
of the Sales Team, the Sales Operations and Broker Support Analyst role is a
key component to ensuring broker partners (external and internal sales agents,
brokers, and agencies) receive the support and service needed to promote future
growth of Eternal Health. The key focus of this role includes the contracting,
payment of commission and general service and support of broker partners.

Role Responsibilities:

Facilitate the contracting process for all broker partners, including
documentation acceptance, review, and investigation.  25%

Facilitate the commission payment process in an accurate and timely
manner, including documentation, auditing, and reconciliation.  25%

Appropriately resolve broker issues and questions, providing information
or assistance on benefits, eligibility, member issues, commission,
reimbursements, training, certification, compliance, and other related matters.  25%

Partner with the internal sales team to support strategy and growth
through various initiatives and projects. 
15%

Assist in the maintenance of the broker database and commission payment
records by appropriately processing paperwork, certification, and documents
with strong diligence. 10%

Other duties as assigned.

Education, Training and Professional Experience:

·        
Bachelor’s degree is preferred, but not required.

·        
Two (2) or more years of experience in customer service is required, with
a preferred focus within the Health Insurance industry.

·        
Experience with commission processing systems, with a preferred focus on
Health Insurance commission payments and processing.

Professional Competencies:

·        
Focus on assisting our broker partners by delivering accurate and timely
information.

·        
Knowledgeable in day-to-day operations and have a strong understanding of
the sales experience in healthcare.

·        
Strong collaboration and critical thinking skills.

·        
Ability to thrive and deliver results in a demanding environment.

Licensure and Certification:

No licensures and/or certifications are required for this role, however
it is recommended to secure a Health Insurance License for relevant states
within six months of employment.

Working with eternalHealth: eternalHealth is an Equal
Opportunity Employer which means that we are committed to upholding
discrimination-free hiring practices. As a woman-led company, and one committed
to diversity at all levels, we strive for an organization of inclusion and acceptance.
We are changing healthcare for the better, starting with our own diverse and
passionate teams. As an eternalHealth employee you will be empowered to
contribute to our teams and strategy, regardless of previous healthcare experience.
Our valued team members are encouraged and expected to offer new solutions and
creative input, all while keeping in line with eternalHealth’s mission, values,
and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their
individual qualifications. Should you require reasonable accommodations during
the application process (which may include a job-related assessment) please
contact us separately, email HR@eternalhealth.com with the email subject
“Reasonable Accommodations – Applicant Name Here”.

Population
Health Care Manager

eternalHealth – The
Next Generation of Medicare Advantage

Healthcare is
confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston,
MA, we are a tech-focused start up that is committed to creating long-lasting
partnerships with our members, our providers, and you!

About the role: As
a Population Health Care Manager with
eternalHealth you will be a core member at eternalHealth – whose
responsibilities will include care management. This position will work towards
meeting clinical, financial and operational performance goals and standards.

We provide a unique
opportunity to be a part of a health plan in its beginning stages, and you will
have insight into all the operations and expertise that is required to run a
successful and sustainable plan as well as build the foundation for the sustainable
growth that will be crucial to eternalHealth’s success. Our team members are
flexible and able to play different roles, while staying committed to teamwork
and collaboration, and passionate about sustainable change.

Responsibilities:

·Actively perform
and comprehensively document member and provider outreach and

engagement
activities to support complex care management, care coordination, disease

management, and
transitions of care.

· Perform
comprehensive assessments of physical, emotional, psychosocial, and

environmental needs
of members and their caregivers.

· Create dynamic and
fluid member-centered care plans to support health goals and

improve health
outcomes, continually evaluating for effectiveness.

· Ensure members
receive services that align with their benefit coverage and coordinate

additional
resources as required for holistic care.

· Follow and
contribute to eternalHealth’s strategic goals related to population health

management, quality
improvement, and financial stewardship.

· Must understand
and maintain confidentiality of business information, including Protected Health
Information (PHI), as required by HIPAA and company policy.

· Comply with all
guidelines established by the Centers for Medicare and Medicaid (CMS) and
Massachusetts Department of Insurance (DOI) and guidelines set forth by other regulatory
agencies, where applicable, and defined in eternalHealth policies.

· Other duties as
assigned.

Requirements:

· Bachelor’s degree
in nursing is required.

· Master’s degree in
business administration, healthcare administration, related field, a plus.

· 3+ years of work
experience in care management.

· 1+ years of Health
Plan experience is preferred.

· Excellent written
and communication skills.

· Creative,
strategic, and continuously striving for improvement.

· Ability to think
outside the box and offer creative and compliant solutions to existing and new
problems.

· Experience
coordinating with cross-functional teams and/or external

partners/stakeholders.

· Exceptional
interpersonal skills with the ability to work in a fast-paced environment as an
independent contributor with little supervision or as an active team member
depending on the situation and needs.

· Strong technical
skills, including with Microsoft Suite (Outlook, Excel, PowerPoint Word, etc.)
and other collaborative tools.

Working with
eternalHealth: eternalHealth is an Equal Opportunity Employer which means that
we are committed to upholding discrimination-free hiring practices. As a
woman-led company, and one committed to diversity at all levels, we strive for
an organization of inclusion and acceptance. We are changing healthcare for the
better, starting with our own diverse and passionate teams. As an eternalHealth
employee you will be empowered to contribute to our teams and strategy,
regardless of previous healthcare experience. Our valued team members are
encouraged and expected to offer new solutions and creative input, all while
keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any
eternalHealth applicant will be considered based entirely on their individual
qualifications. Should you require reasonable accommodations during the
application process (which may include a job-related assessment) please contact
us separately; email HR@eternalhealth.com with the email subject “Reasonable
Accommodations – Applicant Name Here”.

Staff Accountant

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. As a consumer-centric HMO based in Boston, MA we are a Medicare Advantage start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Staff Accountant with eternalHealth you will report directly to the Controller and have a hand in the financial and accounting processes of a start-up health plan. You will have the opportunity to work with staff from many different departments, including human resources, operations, sales & marketing, compliance, strategy, and finance. You will be responsible for accounts payable, accounts receivable, credit card transactions, employee expense reimbursements, sales and incentives payouts, payroll, and the monthly closing process for multiple subsidiaries, including posting transactions, reconciling the General Ledger account activities, and reporting. Additionally, you will be involved in assisting with the company’s annual external audit, and the preparation of information to support the statutory quarterly NAIC filings. You will be collaborating closely with the Senior Accountant to meet the monthly close target deadline on a consistent basis.

We provide a unique opportunity to be a part of a health plan in its beginning stages. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

·         Ensure accurate and timely processing of the accounts payable and accounts receivable for multiple subsidiaries including investigating any payment discrepancies, onboarding new payees, and responding to all external/internal payees’ requests.

·         Manage, review and post the credit card statement activities accurately and timely including the maintenance of the formal policy & procedure, review of receipts, ensure charges are compliant with policies, and communicate with cardholders regarding any discrepancies.

·         Review and post employee expense reimbursements timely and accurately.

·         Process and pay monthly sales commissions and sales incentives, including collaborating with sales department leadership to identify any payment discrepancies.

·         Responsible for the monthly closing process including bank statements, credit cards statements, employee reimbursements, accounts payable, accounts receivable, fixed assets, deferred or prepaid accruals, general ledger, flux analysis, and reporting.

·         Understand intercompany accounting transactions including chargebacks, reconciliations, settlements, and eliminations.

·         Prepare, post, and reconcile transactions in the General Ledger and meet the company’s 10-day closing deadline on a consistent basis.

·         Responsible for the bi-weekly payroll process and accompanying reporting, resolving employees’ paycheck discrepancies, and resolving any payroll taxes notices received from government agencies.

·         Assist with actual-to-budget variance reporting, and support budget owners by answering their questions and facilitating quarterly meetings to discuss variances.

·         Assist in quarterly preparation of information to support the quarterly filings for multiple statutory entities.

·         Prepare information to support the annual issuance of the 1099 form to vendors.

·         Prepare information to support the interim and annual financial statement audit requests for multiple subsidiaries.

·         Actively contribute as a member of the eternalHealth team by proactively helping and supporting other team members in the finance department.

·         Develop an understanding of the business across departments and workstreams.

·         Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.

·         Other duties as assigned.

Requirements:

·         Bachelor’s degree in accounting with at least 1-3 years of accounting experience.

·         Excellent written and communication skills.

·         Results-oriented, strategic, and continuously striving for improvement, possessing a high degree of analytical ability and problem-solving skills.

·         Flexible and able to ramp up quickly on different projects to support the team as needed in a fast-paced start-up environment.

·         Great multitasking skills, strong attention to detail, great organizational skills, teamwork and a sense of personal responsibility.

·         Excellent use of MS Excel-VLOOKUP, PivotTable and more; very good with spreadsheets.

Preferred:

·         Experience in Health Insurance/Managed Care.

·         Knowledge of 365 Microsoft Dynamics accounting system.

·         Knowledge of Expensify software.

·         Knowledge of Solver FP&A software.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodation: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodation during the application process (which may include a job-related assessment) please contact us separately at HR@eternalhealth.com.