Start a career you'll love with eternalHealth!

eternalHealth – Your Forever Partner in Healthcare and Beyond

Healthcare is confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Sales Representative with eternalHealth you will have a hand in creating a marketing and sales strategy that effectively communicates our mission, values and differentiated product. Working with external vendors such as graphic designers, call centers, and brokers you will have multiple external-facing opportunities to build relationships and build a robust, local and sustainable marketing strategy.

We provide a unique opportunity to be a part of a health plan in its beginning stages. By taking advantage of this rare opportunity, you will be able to gain insight into all the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and being passionate about sustainable change.

Responsibilities:

• Participate in the customer acquisition journey by developing strategies to market, nurturing leads, and ultimately increasing membership and retention.
• Work with the Marketing Team to create and implement targeted marketing strategies including advertisements, member events, promotional cycles, and product placement.
• Use data to produce actionable insights to further refine and pivot our marketing and sales strategies.
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.
• Develop an understanding of the business across workstreams to be a fully flexible team player.
• Outreach specifically within targeted Massachusetts communities to promote brand awareness and local member engagement.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in relevant field of study (e.g., Business Administration, Marketing, Sales, Communications, Public Relations etc.)
• Must have insurance brokers license valid in Massachusetts.
• Strong technical skills, including with Microsoft Suite (Excel, PowerPoint, Project, etc.) and other design tools, such as Photoshop, Lightroom, Illustrator.
• Excellent written and communication skills.
• Creative, strategic, and continuously striving for improvement.
• Flexible and able to ramp-up quickly on different projects to support the team as needed in a fast-paced start-up environment.
• Ability to think outside the box and offer creative and compliant solutions to existing and new problems.

Preferred:

• Experience in marketing and sales, and/or in start-ups, tech, healthcare or insurance is a plus.
• Experience with healthcare operations is a plus.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process, please contact us separately, email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. eternalHealth is a consumer-centric, Medicare Advantage Health Plan. We are committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Provider Engagement Representative with eternalHealth you will be supporting the end-to-end process of building and maintaining a high-quality provider network. This includes supporting ongoing growth, resolving provider issues as assigned and the day-to-day management of our provider network. A high performing provider network is a critical component of our success, and our relationships with our providers are rooted in trust and

transparency. In this important and valued role, you will gain insight into multiple areas of network management, from recruitment strategy to special projects to collaborating with our providers on performance improvement initiatives. This external facing role will provide the opportunity to fully understand and communicate eternalHealth’s value proposition to our provider partners. This role will report directly to the VP of Network

We provide a unique opportunity to be a part of a health plan in its beginning stages. By taking advantage of this rare opportunity, you will have insight into the operations and expertise that is required to run a successful and sustainable plan. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

· Accountable for the development and enhancement of network relationships through onboarding, business interactions, and outreach.

· Resolve network issues in a timely and effective manner.

· Collaborate with relevant stakeholders to deliver education, training, and information on eternalHealth products and strategy.

· Oversight and accountability of all provider data management functionality to include roster management, data validation and management, special projects, and gap/expansion strategy.

· Communicate our brand, values, and differentiators effectively and accurately.

· Maintain strict privacy and confidentiality in accordance with eternalHealth’s security standards.

· Oversight and monitoring of all communication received through the provider relations email box; responding timely, accurately, and efficiently.

· Serve as a communication link between providers and eternalHealth as the main point of contact for assigned provider groups.

· Respond to and resolve provider issues in an efficient manner.

· Conduct regular joint operating committee (JOC) meetings, at minimum quarterly, with strategic provider partners.

· All others maintain regular phone and/or video conference check-ins with providers within the assigned territories.Support the sales and marketing teams by assisting in the sourcing and coordination of member support events and distribution of material.

· Lead contract negotiations as assigned.

· Assist with provider credentialing needs.

· Lead special network projects as assigned.

· Assist with the onboarding of new employees.

· Proactively elicit provider feedback to help enhance their overall Plan experience.

· Continuously work to understand the market and provider needs to improve the overall strategic plan.

· Additional duties as assigned.

Requirements:

· Bachelor’s degree in relevant field of study (e.g. Business administration, Data Analytics, Healthcare Operations / Administration) or equivalent work experience.

· Minimum 4-5 years of experience in managed healthcare, health plan network contracting, and provider relations experience required.

· Strong technical skills, including Microsoft Suite and other collaborative tools.

· Effectively communicate needs, process improvements, and wins with your network team and C-Suite officers.

· Excellent written, negotiation, and communication skills.

· Creative, strategic, and continuously striving for improvement.

· Ability to present information to audiences of various skill levels.

· Flexible and able to ramp up quickly on different projects in order to support the team as needed in a fast-paced start-up environment.

· Strong organization skills to sift through large amounts of data to gain insight on members and markets.

· Current driver’s license and reliable transportation.

Preferred:

· Experience in client-facing negotiating roles, and/or in start-ups, tech, healthcare, or insurance is a plus.

· Experience with healthcare operations is a plus.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately at HR@eternalHealth.com

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. As a consumer-centric HMO based in Boston, MA we are a Medicare Advantage start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: As a Human Resources Assistant/ Front Office Administrator with eternalHealth, you will have the opportunity to help build out the team of a start-up health plan. Working across various workstreams, you will welcome new hires and be a support to current employees throughout their career with eternalHealth. As a human resource representative, you will be responsible for performing HR-related duties on a professional level and working closely with the HR Lead in supporting the organization.

We provide a unique opportunity to be a part of a health plan in its beginning stages. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Responsibilities:

• Responsible for filing employee records and for maintaining up-to-date employee files.
• Administration of recruiting process, including:
  • Job board posting
  • Download, track, and distribute resumes/applications to hiring
  • Coordinate the scheduling, tracking, and reporting of interviews
  • Assist with obtaining employee
  • Assist with offer letter development and
  • Maintain/Report on Job Recruiting progress
• Oversee the New Hire Process including background check administration, checklist completion and coordination of our company-wide orientation.
• Daily administration of the work from home calendar requests and tracking. Daily administration of the PTO requests and Daily Email to staff with WFH/PTO.
• Responsible for front office administration, greeting guests, receiving, and distributing mail, ordering office supplies and catering as needed.
• Assist with special projects as
• Maintain strict privacy and confidentiality in accordance with eternalHealth’s security
• Other duties as

Requirements:

• Bachelor’s degree in relevant field of study or equivalent work
• One+ year of HR experience strongly preferred

• Excellent written and communication skills, strong attention to detail
• Strong organizational skills, results-oriented and problem-solving skills
• Flexible and able to ramp up quickly on different projects to support the team as needed in a fast-paced start-up environment.
• Ability to perform job functions while maintaining compliance with all State and Federal

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately, email HR@eternalhealth.com with the email subject “Reasonable Accommodations -Applicant Name Here”.

Population
Health Care Manager

eternalHealth – The
Next Generation of Medicare Advantage

Healthcare is
confusing, but it doesn’t need to be. A consumer-centric HMO based in Boston,
MA, we are a tech-focused start up that is committed to creating long-lasting
partnerships with our members, our providers, and you!

About the role: As
a Population Health Care Manager with
eternalHealth you will be a core member at eternalHealth – whose
responsibilities will include care management. This position will work towards
meeting clinical, financial and operational performance goals and standards.

We provide a unique
opportunity to be a part of a health plan in its beginning stages, and you will
have insight into all the operations and expertise that is required to run a
successful and sustainable plan as well as build the foundation for the sustainable
growth that will be crucial to eternalHealth’s success. Our team members are
flexible and able to play different roles, while staying committed to teamwork
and collaboration, and passionate about sustainable change.

Responsibilities:

·Actively perform
and comprehensively document member and provider outreach and

engagement
activities to support complex care management, care coordination, disease

management, and
transitions of care.

· Perform
comprehensive assessments of physical, emotional, psychosocial, and

environmental needs
of members and their caregivers.

· Create dynamic and
fluid member-centered care plans to support health goals and

improve health
outcomes, continually evaluating for effectiveness.

· Ensure members
receive services that align with their benefit coverage and coordinate

additional
resources as required for holistic care.

· Follow and
contribute to eternalHealth’s strategic goals related to population health

management, quality
improvement, and financial stewardship.

· Must understand
and maintain confidentiality of business information, including Protected Health
Information (PHI), as required by HIPAA and company policy.

· Comply with all
guidelines established by the Centers for Medicare and Medicaid (CMS) and
Massachusetts Department of Insurance (DOI) and guidelines set forth by other regulatory
agencies, where applicable, and defined in eternalHealth policies.

· Other duties as
assigned.

Requirements:

· Bachelor’s degree
in nursing is required.

· Master’s degree in
business administration, healthcare administration, related field, a plus.

· 3+ years of work
experience in care management.

· 1+ years of Health
Plan experience is preferred.

· Excellent written
and communication skills.

· Creative,
strategic, and continuously striving for improvement.

· Ability to think
outside the box and offer creative and compliant solutions to existing and new
problems.

· Experience
coordinating with cross-functional teams and/or external

partners/stakeholders.

· Exceptional
interpersonal skills with the ability to work in a fast-paced environment as an
independent contributor with little supervision or as an active team member
depending on the situation and needs.

· Strong technical
skills, including with Microsoft Suite (Outlook, Excel, PowerPoint Word, etc.)
and other collaborative tools.

Working with
eternalHealth: eternalHealth is an Equal Opportunity Employer which means that
we are committed to upholding discrimination-free hiring practices. As a
woman-led company, and one committed to diversity at all levels, we strive for
an organization of inclusion and acceptance. We are changing healthcare for the
better, starting with our own diverse and passionate teams. As an eternalHealth
employee you will be empowered to contribute to our teams and strategy,
regardless of previous healthcare experience. Our valued team members are
encouraged and expected to offer new solutions and creative input, all while
keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any
eternalHealth applicant will be considered based entirely on their individual
qualifications. Should you require reasonable accommodations during the
application process (which may include a job-related assessment) please contact
us separately; email HR@eternalhealth.com with the email subject “Reasonable
Accommodations – Applicant Name Here”.

Director of Financial Planning and Analysis

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. eternalHealth is a consumer-centric Medicare Advantage Health Plan based in Boston, MA.  We are committed to creating long-lasting partnerships with our members, our providers, and you!

As the Director of FP&A, you will be a critical financial leader driving strategy, budgeting, forecasting, and ad hoc financial analysis. You’ll build and own the FP&A function from the ground up, supporting executive leadership with high-quality analysis, data-driven insights, and operational decision support as we scale our Medicare Advantage business. Reporting directly to the CFO, you will have an opportunity to gather, shape, and present the information that is used to make critical business decisions.

Key Responsibilities

• Lead all FP&A activities including long-range planning, annual budgeting, monthly forecasting, and financial reporting
• Partner cross-functionally with actuarial, operations, clinical, and product resources to support strategic initiatives, provider contracting, and cost management
• Build dynamic financial models to evaluate growth, risk, and profitability of various lines of business, with a strong focus on Medicare Advantage economics
• Analyze key performance indicators (KPIs) such as medical loss ratio (MLR), administrative loss ratio (ALR), and member acquisition costs
• Help to lead the Company’s cost containment efforts, on both MLR and ALR fronts, based on analysis of key financial metrics
• Assist with the development of value-based care and risk-sharing contracts with provider partners
• Collaborate with internal and external partners to conceptualize meaningful reports, build them out, analyze results, and provide updates to leadership
• Prepare board presentations, investor reporting, and support fundraising efforts with financial modeling and data storytelling
• Implement scalable tools and processes to automate reporting and improve forecasting accuracy
• Hire and lead a high-performing FP&A team, as the company scales
• Other duties as assigned

Qualifications

• Bachelor’s degree in finance, accounting, economics, or related field; MBA or CPA/CFA is a plus
• 7 – 10 years of progressive FP&A experience, with at least 3 years in a leadership role
• Experience in a high-growth healthcare setting (Medicare Advantage, health insurance, managed care, or value-based care) strongly preferred
• Deep understanding of health plan P&L dynamics, CMS reimbursement, and risk adjustment models
• Proven ability to synthesize complex data into actionable insights for senior leaders
• Self-starter comfortable operating in a fast-paced, ambiguous start-up environment
• Strong Excel and financial modeling skills; experience with other FP&A tools a plus
• Excellent communication and executive presentation skills

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately; email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.

eternalHealth – The Next Generation of Medicare Advantage

Healthcare is confusing, but it doesn’t need to be. A consumer-centric health plan based in Boston, MA, we are a tech-focused start up that is committed to creating long-lasting partnerships with our members, our providers, and you!

About the role: We are seeking an experienced and detail-oriented Controller to join our team at our rapidly growing health insurance company. The successful candidate will be responsible for managing all aspects of financial management, including corporate accounting, internal financial reporting, annual audits, statutory and GAAP reporting to regulators, as well as development/maintenance of internal control policies and procedures. Reporting to the Chief Financial Officer, the Financial Controller will also manage relationships with outside vendors and regulatory organizations. This is a hands-on managerial role, with the ideal candidate being adept at both overseeing the accounting function and leading a small team of accountants.

We provide a unique opportunity to be a part of a health plan in its beginning stages, and you will have insight into all the operations and expertise that is required to run a successful and sustainable plan as well as build the foundation for the sustainable growth that will be crucial to eternalHealth’s success. Our team members are flexible and able to play different roles, while staying committed to teamwork and collaboration, and passionate about sustainable change.

Key Responsibilities:

• Oversee all accounting activity for the company.

• Provide leadership to financial department staff, including the Senior Accountant and Staff Accountant roles.

• Provide oversight of the month-end close process and bi-weekly payroll process.

• Prepare and analyze monthly, quarterly, and annual reports to ensure financial information has been recorded and reported in compliance with established policies and procedures.

• Develop and document business processes and accounting policies and procedures, to maintain and strengthen internal controls.

• Prepare timely and detailed reports on financial performance on a monthly, quarterly, and annual basis.

• Prepare financial reports according to both GAAP and STAT accounting principles and explain differences to regulatory bodies and internal leadership.

• Collaborate with external auditors and provide internal leadership to both STAT and GAAP audits.

• Comply with local, state, and federal government regulatory and reporting requirements.

• Provide staff support to the company’s Audit – Finance Committee.

• Liaise with Board members, presenting financial information in an understandable and actionable manner.

• Provide input and support to other key business functions that afect the company’s financial performance, e.g., risk adjustment program, CMS bid process, etc.

• Maintain strong, positive relationships with federal and state regulators.

• Other duties as assigned.

Requirements:

• Bachelor’s degree in Finance, Accounting or related field. A Master’s degree or Certified Public Accountant (CPA) certification would be preferred.

• Proven experience as a Financial Controller or relevant role, within the health insurance sector. Medicare Advantage experience preferred

• In-depth knowledge of GAAP and STAT accounting principles, and general risk management practices.

• Excellent knowledge of data analysis and forecasting methods.

• Proficient in the use of MS Office and financial management software.

• Ability to manage, guide, and lead employees to ensure appropriate financial processes are being used and to support the professional growth of the team.

• Highly analytical, with a strong numerical aptitude and problem-solving skills.

• Strong interpersonal and communication skills.

• Ability to work on-site full-time at eternalHealth’s downtown Boston office.

Working with eternalHealth: eternalHealth is an Equal Opportunity Employer which means that we are committed to upholding discrimination-free hiring practices. As a

woman-led company, and one committed to diversity at all levels, we strive for an organization of inclusion and acceptance. We are changing healthcare for the better, starting with our own diverse and passionate teams. As an eternalHealth employee you will be empowered to contribute to our teams and strategy, regardless of previous healthcare experience. Our valued team members are encouraged and expected to offer new solutions and creative input, all while keeping in line with eternalHealth’s mission, values, and compliance standards.

Work Environment: This job operates in a professional office environment. This position routinely uses standard office equipment.

Accommodations: Any eternalHealth applicant will be considered based entirely on their individual qualifications. Should you require reasonable accommodations during the application process (which may include a job-related assessment) please contact us separately; email HR@eternalhealth.com with the email subject “Reasonable Accommodations – Applicant Name Here”.